Your refund will be made to the original mode of payment in case of card payment within 7 to 15 working days from the date of receipt of item. In case of cash payment, you can send us a copy of your Emirates ID / Government Issue ID and we’ll issue a cheque and deliver it to your doorstep.

Refunds will be processed within a timeframe of 7 to 15 working days after the product has been returned. We strive to complete the refund process as quickly as possible, ensuring a smooth and efficient resolution for our customers.

Customers who choose to receive a credit note instead of a refund to their bank account will be eligible for an additional 5% credit based on the item price. This credit can be used towards future purchases and remains valid for a period of 1 year from the date of issue.